Refund policy

RETURN & REFUND POLICY – URUXA

Last Updated: 31 October 2026

At URUXA, customer satisfaction is important to us. We strive to deliver quality products in perfect condition. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

We offer a 7-day return policy from the date of delivery, subject to the following conditions:

The product received is damaged.
The product received is defective.
The product received is incorrect or different from the product ordered.

Returns will only be accepted for the above-mentioned reasons.

2. Conditions for Returns

To qualify for a return:

Customers must inform us within 7 days of receiving the product.
Customers must provide clear photographs or an unboxing video showing the damage, defect, or incorrect product.
The product should be returned with its original packaging, wherever possible.
The return request must be approved by our customer support team before sending the product back.

3. Non-Returnable Products

We do not accept returns for:

Products that have been used, opened, or damaged by the customer, except where the issue existed upon delivery.
Products returned for reasons such as a change of mind or personal preference.
Products reported after the 7-day return period, except where applicable consumer law requires otherwise.

4. Refund Policy

Once the returned product has been received and inspected, we will notify the customer about the approval or rejection of the refund.

If approved:

Refunds will be processed to the original payment method wherever possible.
For Cash on Delivery (COD) orders, customers may be asked to provide their bank account or UPI details for the refund.
Approved refunds will generally be processed within 5–7 business days.
The time taken for the refund to reflect in the customer's account may depend on the bank or payment provider.

5. Replacement Policy

If you receive a damaged, defective, or incorrect product, URUXA may offer a replacement instead of a refund, subject to product availability and customer agreement.

6. How to Request a Return or Refund

To raise a return or refund request, please contact us with:

Order ID
Customer name
Registered mobile number
Reason for return
Photographs or unboxing video showing the issue

Contact Details:

Brand: URUXA

Email: [Insert your customer support email]

Phone/WhatsApp: [Insert your customer support number]

7. Cancellation Policy

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible. Please contact our support team for assistance.